Terms & Conditions:
1. When booking your appointment, you will be asked several questions to help determine how long the appointment will need to be, however, all timings are approximate.
2. Our prices are based on the time taken to groom a well-behaved dog that is groomed regularly and with their coat in good condition.
3. Please ensure you arrive on time for your appointment. Arriving more than 15 minutes after your appointment time may result in your appointment being cancelled. Should this happen on more than 2 occasions, we may ask for payment in full to book further appointments.
4. If you cannot keep your appointment, please provide 48 hours’ notice. 2 or more last minute cancellations may result in us requesting payment in full to book further appointments.
5. If you fail to attend or cancel your grooming appointment with less than 48hrs notice, you will be charged an additional £10.00 on your next grooming appointment.
6. Please ensure that your dog has had chance to exercise and toilet before arriving for your appointment.
7. Haus Of Poochie reserve the right to refuse to groom any dog that displays aggressive behaviour.
8. If a dog’s coat is severely matted Haus of Poochie will only attempt to de-matt the coat for a maximum of 20 minutes and will operate in accordance with the Animal Welfare Act 2006. Haus Of Poochie reserve the right to perform a complete clip off of the coat if the matting is severe enough.
9. If a complete clip off needs to be performed Haus of Poochie will try to notify you before doing so. However, if we cannot contact you and we believe the clip off is necessary on welfare grounds we will still undertake to clip off the coat and hold no responsibility for the style not being approved or from any common reactions such as clipper rash which can happen with close shaves. It is the responsibility of the owner to ensure the dog doesn’t scratch / lick short areas that can cause irritation.
10. Severely matted dogs will incur additional charges for de-matting and/or clipping off the coat. These charges will vary dependant on the time taken for the procedure but can range from £15 to £35.
11. Haus Of Poochie reserve the right to refuse to groom any dog that we deem too severely matted to safely carry out a clip off of the coat and will advise to seek veterinary assistance.
12. It is the owner’s responsibility to disclose any information about any allergies and/or skin conditions
13. Haus Of Poochie will not be held responsible for any irritation, patchiness, abrasions or hair loss that may arise due to the grooming process.
14. If you fail to disclose information regarding any physical and/or medical conditions (such as elbow or hip dysplasia, epilepsy etc.) Haus Of Poochie will not be held responsible for any injury incurred during the grooming process.
15. Haus Of Poochie will not subject any dog to unacceptable levels of stress. If during the grooming process your dog finds any part of the grooming process too stressful that part will not be completed. If Haus of Poochie cannot complete the groom price reductions won’t be implemented, unless agreed prior to the appointment.
16. If your dog is found to have fleas/ticks or other parasites during its groom, they will be washed in an appropriate shampoo. However, due to the extra product and cleaning cost associated with parasites, you will be liable for a £10 surcharge on each groom.
17. If your dog requires urgent medical attention while in our care, Haus of Poochie reserve the right to seek veterinary attention, any fees incurred will be payable by the owner.
18. An approximate collection time will be agreed with you when you leave your dog with us, however we will contact you when your dog is ready to collect, please do not arrive early as this can cause stress to the dog and groomer. Please contact us if you are going to be late. Failure to collect your dog at the arranged time, or notify us that you will be late, may incur a holding fee.
19. For the safety of dogs in our care, we follow the veterinary recommended practice of crating dogs whilst not being groomed. Although some dogs maybe tethered outside of a crate should their size or behaviour dictate. We do not allow mixing of dogs in the salon environment although dogs from the same family will be crated together where possible.
20. All dogs must be collected within the normal operating times of the salon. If a dog is not collected within business hours and contact with an owner cannot be made, we will deem the animal abandoned and contact the warden for guidance on how to proceed.
21. Haus Of Poochie operates a 24-hour correction policy where we will modify a groom at a customer’s request, free of charge. After this period, a fee will be payable.
22. At Haus Of Poochie we take your privacy seriously and will only use the information you supply to administer your account with us. Due to the nature of our service we do require some personal information such as, your name, address and contact information. This will be stored in line with the Data Protection guidelines and is to ensure we can provide the best possible service to you and to ensure we can contact you in case of an emergency. By using our services, you give permission to Haus Of Poochie, to collect, use and handle your personal data in relation to, and for the purpose of, your dog’s grooming appointments, in accordance with GDPR Guidelines but also for the purpose of marketing, services and/or products that may be of interest. Contact maybe made by phone, text, email or post.
23. Muzzles, buster collars, leads and other training aids/restraint equipment will be used at the discretion of Haus of Poochie employees. They will only be used when deemed necessary for the welfare of people and pets.
24. Photographs and videos of dogs in Haus Of Poochies care maybe used in promotional material or posted to social media sites such as Instagram and Facebook. By using our services, you accept and authorise all use.
25. Haus Of Poochie holds appropriate insurance however, it is not exhaustive and we recommend all dogs are insured adequately to protect them and people handling them.
26. Exceptions to any Term and Condition can be made at a manager’s discretion only.
Matted Dog Disclaimer
Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal. This includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the animal. If you bring in your pet with more than 20 minutes of de-matting work, we will clip your dog short humanely or refer you to your vet to do the same.
At Haus of Poochie we will only attempt to de-matt 5% of a dog or cat coat. This equates to about a 50p-sized mat behind each ear, the same size in the armpits and perhaps one or two in the groin or tail area. When a Haus of Poochie groomer has assessed your dog’s coat and found it to be matted, they will make the decision for it to be clipped short. This can be prevented by daily brushing with a slicker brush and comb - your groomer will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog. This may involve more frequent visits to Haus of Poochie and will certainly involve daily grooming at home.
When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin, and underlying health conditions may not be visible. When a matted coat is clipped short, it may reveal sore, reddened, and irritated skin, this is due to the skin not being able to breathe, lack of air circulation, and dirt that has accumulated underneath.
Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee maybe chargeable in addition to the normal groom price.
Should the groomer find the coat matted, any personal preference for how your dog should look after their groom will not be taken into consideration. At Haus of Poochie we will only do what is best for your dog. In clipping short, you acknowledge that any irritation to the skin is due to the removal of a matted coat and is not the responsibility of your groomer. When clipping a severely matted dog the chances of the skin being cut increases but this is not due to negligence from the groomer but rather a sign of the coat condition before the groom. On the rare occasion that this occurs; you may need to seek veterinary advice following the groom and you will be liable for the full cost of any treatment.
Dogs feel different after being fully clipped and it can take time for them to adjust to the way their skin now feels. However, we assure you that your dog is much happier without the matted coat
I agree to all Haus of Poochie terms and conditions and agree that by leaving my dog in their care that these terms and conditions come into effect.
